UK-Based Managed Service Desk
Why Choose This IT Support
-
UK-based IT service desk - English as a first language
-
Access highly trained technical experts
-
Microsoft Gold Partnership
-
Dedicated service manager
-
Proactive remote monitoring and management
-
Support with third parties - we will take charge and liaise with third party technicians on your behalf.
-
Quarterly service delivery reports
It Support For Leading Applications by:
-
Microsoft
-
Cisco
-
Dell
-
VMware
-
Veam
-
Netgear
-
HPE
-
Apple
-
Nutanix
-
NetApp
Support Methods
-
Telephone Support
-
Customer Support Web Portal - access updates on your logged cases anytime.
Prioritisation of Critical Issues
When you log a support case it will be prioritised. Anything which impacts your entire organisation will be prioritised as critical, responded to within 15 minutes with a goal to resolve it within 2 hours. Full details of prioritisation, response times, and service levels are available on request.
Choice of Service Hours
Option 1: Core Hours
Monday to Friday, 9am-5.30pm (excludes bank holidays)
Option2: Extended Hours
Monday to Friday, 8am-8pm (excludes bank holidays)
Option 3: 247 Support
Monday to Sunday, 24 hours a day, 365 days a year
Pricing Options
Support packages from just 10 hours commitment. Consume these hours as you need them, in half hour increments.
Unlimited user support is available for companies with over 10 users. See our IT packages for SMEs for more details.
IT Packages for SMEs
All our IT packages for SMEs include access to the managed IT service desk. All packages also include FREE cyber security awareness training for your team because your team are the first line of defence against phishing attacks.
​
Our IT packages are available for organisations with 10 users or more. Discounts are available for 20+ users.
Call: 0333 014 7303
With over 20 years experience, we're here to handle all your IT requirements, including robust resilience against cyber security risks, expert managed services, umbrella support, professional services experts, and integration of the best IT solutions."
Paula Moss, Founder, MCATS IT Ltd
