Umbrella Support Packages
Our enterprise umbrella support packages offer the following:
- Unit-based support model providing 9x5 or 24x7x365 SLA-based support
- Support delivered by UK-based resources
- Priced independently from licence costs
- Holistic support including networking layers
- Units can be redeemed against a range of services
- Calls received immediately by 3rd line support team
- Seamless transition to consultancy team
Support Points Brings Cost Savings
Granular units of engineering support time consumed only when needed provides access to multi-vendor expert support and guidance 247. Our support points approach works out at a lower fee per hour than ad-hoc support. And with tiered pricing, the more you buy, the less it costs!
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Daily bundles are also available for on-site assistance.
Multi-Vendor Umbrella Support
Mcats IT provide premium multi-vendor support for our valued clients. You can access a full list and further details by downloading our Enterprise Umbrella Support Packages PDF here.
Gold Level NetApp Partners
In addition to our status as Gold Level NetApp Partners, we are also:
• Professional Services Certified.
• Support Services Certified.
• Cloud Services Certified.
Hewlett Packard Enterprise Support
Mcats IT are certified Hewlett Packard partners.
We are fully prepared to support HPE’s exciting new as-a-service range of products. We also fully support HPEs high end compute and storage solutions.
Cisco Smartnet Support
Cisco SmartNet is available with various hours of coverage.
This service includes onsite spares, access to the Cisco knowledge base, and the right to software updates.
Call: 0333 014 7303
Choice of Service Hours
Option 1: Core Hours
Monday to Friday, 9am-5.30pm (excludes bank holidays)
Option2: Extended Hours
Monday to Friday, 8am-8pm (excludes bank holidays)
Option 3: 247 Support
Monday to Sunday, 24 hours a day, 365 days a year
Premium Support For Multiple Vendors
• NetApp
• Cisco UCS
• Cisco Networking
• Cisco Meraki
• VMware
• HPE
• Microsoft environments
• Linux
• Citrix
• Azure / AWS Cloud
• & more.....